Do you have a question for us? Please look here, in our FAQ, to see whether you can find the answer.
The questions listed below are, for example, about the costs, to whom we provide help and whether there is a waiting list.
We offer psychological assistance to migrants and refugees, regardless of their current legal status or their date of arrival in Belgium. We focus specifically on people who have no or limited access to regular health care services.
We offer psychological help for the ages of 2,5 years and up.
At Solentra we focus on refugee families. This means we offer help for both children and their parents. Depending on the project, adults who are not consulted in a family context can also receive psychological guidance. This is the case for the Brussels region for example, thanks to the GGC project Zorg in Kleur (care in colour). Other cooperations with public welfare services (OCMW’s) and Fedasil make sure that we can also reach this group. After individual assessment we will determine the eligibility of your referral, which can be made via our website.
Referral is done through an institution. If you work in a private organisation and would like to refer a client, please contact us and we will see what can be done.
As part of our philosophy, the patient never pays for the therapy costs. Therefore, we are always looking for funds to cover the cost of therapy we give to refugees. Depending on the area of residence, age, etc. a patient can be eligible to receive psychological guidance within a certain project.
We work together with important actors in the field such as Fedasil, the Red Cross, different public centres for social welfare and foster care. They cover the costs for their clients. When a referral is made through one of these organisations, the invoice is sent directly to them.
Organisations such as Caritas, or smaller public welfare services, can take on the costs for psychological guidance as well. There is a standard form available for these instances. If your client does not ‘fit’ in one of our projects, you will be contacted to discuss other options.
The cost for one consultation of 1.5 hours is €90. When an interpreter needs to be provided, an extra €50 per consultation is added.
No, this is not a problem. We use interpreters in our sessions in order to avoid this barrier and still provide the client with psychological care. Even when your client has been in Belgium for a certain amount of time and has an adequate comprehension of Dutch, it is often advisable to work in the native language, as this is the language in which emotions are stored.
The consultations take place in our offices, which can be found in the areas of Flanders and Brussels. We try to find an office as close to your home as possible, however, this depends on our ongoing cooperations and projects.
East-Flanders does not have a cooperation with Solentra at the moment. For this reason we refer the majority of our referrals from this province to other institutions.
Exceptionally, we conduct home visits, but only if it is really necessary. However, the consultations usually take place at one of our offices.
Considering an increase in demand during recent months, we are currently working with a waiting list. How long this list is, depends on several factors. When we receive a referral, we do our best to adequately estimate the time until intake. Due to the complexity of our cases, waiting times can vary. However, we try to keep them to a minimum.
We are part of Paika, the psychiatric department of UZ Brussels, and we have weekly psychiatric consultations in our office in Brussels. When the distance to Brussels is too big, we will help you find a psychiatrist closer to home.
Yes. We offer different thematic trainings, aimed at various audiences.
If you have a specific request, we offer custom-made trainings within our area of expertise. Please contact us with your request at firstname.lastname@example.org
The price of a training is €500 per half day. Under certain conditions our trainings are offered for free. For more information, visit our website at: https://www.solentra.be/en/education-and-training/