Solentra at the Migration, Health and Integration Virtual Symposium

Solentra was invited to speak about the helpdesk for refugees at the Migration, Health and Integration Virtual Symposium!


The symposium, organised by a collaboration of The Maastricht Graduate School of Governance/UNU-MERIT and RUNOMI, took place virtually because of covid. It addressed various debates around the intersection between migration, mental health and integration. This symposium aimed to bring together academics, health professionals, policymakers and other social actors for an exchange of information and discussion on these topics.

Solentra was invited to talk about the helpdesk for refugees that it set up during covid to remain available by phone for people who need psychological support. These times are extra vulnerable to refugees who suffer even more from stress and insecurity. However, a minority in this group is reached by the regular psychological support services, so today – in the more digital society – their needs should certainly not be forgotten.

This helpdesk can be seen as a psychological first aid telephone line. It is a free number that allows you to call and speak to a psychologist in your native language. Currently, our psychologists are available in Spanish, Arabic, Dari and Farsi. Solentra hopes to expand this offer even further in the future.

The helpline mainly strives to remove as many obstacles as possible (financial, linguistic, no technological access). The psychologist can offer psycho-education, advice on certain coping mechanisms or simply listen when someone needs them to.

In this way, the helpline succeeds in offering accessible mental health care to refugees and migrants.

If you have any further questions or need support, you can always contact the helpdesk on the free number 0800 35 247, available every business day (from 10-12h in Dari and Farsi and from 15-17h in Arabic) and every Monday and Wednesday from 13-15h in Spanish.


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